Webhooks are server callbacks to your server from Telr. We send refund webhooks for three different events for a payment.

  1. Refund is successfully processed
  2. Refund is cancelled by Telr - we were unable to successfully refund to customer even after multiple attempts.
  3. For successful Auto-refunds - Read more about Auto-Refunds here

​
Refund Webhook Payload

Version 2025-01-01
{
"data":{
    "refund":{
         "cf_refund_id":11325632,
         "cf_payment_id":789727431,
         "refund_id":"refund_sampleorder0413",
         "order_id":"sampleorder0413",
         "refund_amount":2.00,
         "refund_currency":"INR",
         "entity":"Refund",
         "refund_type":"MERCHANT_INITIATED",
         "refund_arn":"205907014017",
         "refund_status":"SUCCESS",
         "status_description":"Refund processed successfully",
         "created_at":"2022-02-28T12:54:25+05:30",
         "processed_at":"2022-02-28T13:04:27+05:30",
         "refund_note":"Test",
         "refund_splits":[
            {
               "merchantVendorId":"sampleID12345",
               "amount":1,
               "percentage":null
            },
            {
               "merchantVendorId":"otherVendor",
               "amount":1,
               "percentage":null
            }
         ],
         "metadata":null,
         "requested_speed":"STANDARD",
         "processed_speed":"STANDARD",
         "service_charge":0.00,
         "service_tax":0.00,
         "forex_conversion_handling_charge":null,
         "forex_conversion_handling_tax":null,
         "forex_conversion_rate":null,
         "charges_currency":null
      },
      terminalDetails:{
         "cf_terminal_id":17269,
         "terminal_phone":"8971520311"
      }
   },
   "event_time":"2022-02-28T13:04:28+05:30",
   "type":"REFUND_STATUS_WEBHOOK"
}

​
Auto Refund Webhook Payload

Auto-refund webhooks differ from standard refund webhooks because they handle refunds that occur automatically (like failed payment attempts) rather than manual refunds tied to specific orders. Since these automatic refunds may happen before an order is created, they don’t contain the usual order-related data fields that are mandatory in standard refund webhooks,

Version 2025-01-01
{
  "data": {
    "auto_refund": {
      "event": "AUTO-REFUND",
      "cf_refund_id": 1243460973,
      "cf_payment_id": "2148333968",
      "bank_reference": "234928698581",
      "order_id": "order_1944392Tpba8y2fHcHVx0SwREojp51Jgr",
      "refund_amount": 39,
      "refund_currency": "INR",
      "refund_type": "PAYMENT_AUTO_REFUND",
      "refund_arn": "205907014017",
      "refund_status": "SUCCESS",
      "status_description": "Auto-Refund processed successfully",
      "refund_reason": "Multiple payments were performed against same order.",
      "created_at": "2023-08-11T14:08:28+05:30",
      "processed_at": null,
      "refund_charge": 0,
      "refund_splits": null,
      "metadata": null,
      "forex_conversion_handling_charge": null,
      "forex_conversion_handling_tax": null,
      "forex_conversion_rate": null,
      "charges_currency": null
    },
    terminalDetails:{
      "cf_terminal_id":17269,
      "terminal_phone":"8971520311"
    }
  },
  "event_time": "2023-08-11T14:10:21+05:30",
  "type": "AUTO_REFUND_STATUS_WEBHOOK"
}