Telr Developer Documentation

Error Structure

The Payment Gateway response in case of an error includes the following:

error_code - Code associated with every error
error_description - Description of the error
error_source - Source of the error
error_reason - Failure reason

Sample error response:

{
	"auth_id": null,
	"authorization": null,
	"bank_reference": "306118259130",
	"cf_payment_id": 1636676360,
	"entity": "payment",
	"error_details": {
		"error_code": "TRANSACTION_DECLINED",
		"error_description": "transaction is rejected at the remitter bank end. Please reach out to issuer bank",
		"error_reason": "bank_rejected",
		"error_source": "bank"
		},
	"is_captured": false,
	"order_amount": 1.00,
	"order_id": "order_18482MSWq8prPMOW0jTeGsx0B1JmPC1",
	"payment_amount": 1.00,
	"payment_completion_time": "2023-03-02T18:24:51+05:30",
	"payment_currency": "INR",
	"payment_group": "upi",
	"payment_message": "01::REJECTED",
	"payment_method": {
		"upi": {
			"channel": "collect",
			"upi_id": "8XXXXXXXX2@upi"
			}
		},
	"payment_status": "FAILED",
	"payment_time": "2023-03-02T18:24:18+05:30"
}

List of Errors for Payments

Download the list of errors along with their explanation. Payment Error List

Note:
Error details will be shown for every failed transaction in the payload of the following APIs and webhook: