How do I initiate a transaction?
How do I initiate a transaction?
To initiate a transaction:
- Go to the New Payments tab.
- Enter the amount you want to receive.
- Choose the payment mode you wish to proceed with.
- Fill in the required details and click on Accept.
How can I check if a transaction is successful?
How can I check if a transaction is successful?
You can check the status of each transaction in the Payments tab.
- Transactions in an incomplete state may move to success once confirmation is received from the customer’s bank.
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If the status doesn’t update and money is deducted, the amount will be returned within 3-4 working days.
How can I see a transaction in a particular date range?
How can I see a transaction in a particular date range?
Payment Gateway Dashboard > Transactions > Payments > Drop down menu on the filter for dates > Custom date range
How can I search for a transaction based on status?
How can I search for a transaction based on status?
Payment Gateway Dashboard > Transactions > Payments > Search and filter > Status
What could be the reason for payment being declined?
What could be the reason for payment being declined?
There can be multiple reasons for a payment being declined, including failures from the bank’s end.If money is deducted from the customer’s account but the status shows as a failure, the amount will be reversed back to the customer’s account within 7 to 10 working days.
How long should I wait if a transaction is pending?
How long should I wait if a transaction is pending?
If a transaction is pending:
- Go to the Payments tab and pull down to refresh the status of the transaction.
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If the transaction status shows as failed, the money will be reversed to the customer’s account within 7 to 10 working days.