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    Payments
    Payments APIs
    API Reference
    Help Center
    Help Center
    • Overview
    Payment Gateway
    • Transactions
    • Summary
    • Settlements
    • Integrations
    • Orders and Payments
    • Transaction Reports
    • Offers
    • Product Walkthrough
    • Payment Links
    • Payment Forms

    Transactions

    To initiate a transaction:

    1. Go to the New Payments tab.
    2. Enter the amount you want to receive.
    3. Choose the payment mode you wish to proceed with.
    4. Fill in the required details and click on Accept.

    The user will then be shown a QR code that can be scanned using a PSP app to complete the payment.

    You can check the status of each transaction in the Payments tab.

    • Transactions in an incomplete state may move to success once confirmation is received from the customer’s bank.

    • If the status doesn’t update and money is deducted, the amount will be returned within 3-4 working days.

    Payment Gateway Dashboard > Transactions > Payments > Drop down menu on the filter for dates > Custom date range

    Payment Gateway Dashboard > Transactions > Payments > Search and filter > Status

    There can be multiple reasons for a payment being declined, including failures from the bank’s end.

    If money is deducted from the customer’s account but the status shows as a failure, the amount will be reversed back to the customer’s account within 7 to 10 working days.

    If a transaction is pending:

    1. Go to the Payments tab and pull down to refresh the status of the transaction.

    2. If the transaction status shows as failed, the money will be reversed to the customer’s account within 7 to 10 working days.

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