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    Payments
    Payments APIs
    API Reference
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    Help Center
    • Overview
    Payment Gateway
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    • Orders and Payments
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    Report a Fraud FAQs

    Telr is a payment gateway that helps merchants accept online payments. If you are seeing Telr name mentioned on a statement, it would be related to a payment made to a merchant using Telr.

    In case of a successful payment you would have got a payment confirmation email that would show the transaction details as well as merchant details. You can use the merchant details and contact the merchant for any transaction related clarification.

    If the merchant is unable to resolve your issue you can report here. For fastest resolution we recommend that you provide the payment date, Order ID and UTR

    What is UTR and where will I find it?

    Orders are processed at the merchants end, if the merchant is unresponsive you can report here. For fastest resolution, please do mention the payment date and order ID along with your concern on the message box.

    The orders are processed at the merchant’s end. Telr is a payment gateway that helps merchants with accepting online payments. To get a status of your order delivery, we suggest that you contact the merchant.

    In case the issue still remains unresolved, you can report here.

    If you see any suspicious or unauthorized transaction, you can report your issue here. Do mention your UTR and payment date on the form for fastest resolution. We would also suggest that you make sure that the suspicious activity or unauthorized transaction has not been made by a family member using your card without your knowledge, or is related to a prior authorized auto-debit as in case of periodic subscription plans.

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