Order & Delivery FAQs
When an order is placed and the transaction is successful, Telr sends you a payment confirmation email. Telr is a payment gateway that helps merchants accept online payments.
The orders are processed at the merchant’s end. To check the status of your order, we suggest that you contact the merchant. If the merchant is not responsive, you can report here.
Refunds typically take 5 to 10 working days to be credited, depending on the merchant’s refund policy and payment modes:
UPI: Up to 5 working days
Cards: Up to 7 working days
Net Banking and others: 7 to 10 working days
Once a refund is initiated, you will receive an email from Cashfree with details such as refund status (‘Refund Initiated’ or ‘Refund Processed’), Order ID, Refund ID, Payment Method, Date of Initiation, Date of Processing, and ARN(Acquirer Reference Number). The ARN, a unique ID from Cashfree’s partner bank, helps track the transaction in the bank statement. If the refund is processed but not credited, contact your bank with the ARN. If you haven’t received a ‘Refund Initiated’ email, contact the merchant. If they are unresponsive, feel free to report the issue here.
When an order is placed and the transaction is successful, Telr sends you a payment confirmation email. Telr is a payment gateway that helps merchants accept online payments.
The orders are processed at the merchant’s end. To check the status of your order, we suggest that you contact the merchant.
If you have not received the payment confirmation, you can raise a request with us here
The orders are processed at the merchant’s end, when an order is placed successfully, the merchant sends order confirmation email.
If you haven’t received the order confirmation email from the merchant, do double-check your promotions, updates folder, or SPAM inbox. If the order confirmation email is not found, we suggest that you contact the merchant. If the merchant is not able to resolve your issue, you can raise a request with us here
The orders are processed at the merchant’s end. Telr is a payment gateway that helps merchants accept online payments.
To know the status of your order, we suggest that you contact the merchant. If the merchant is not responsive, you can report the issue here.
The orders are processed at the merchant’s end. Telr is a payment gateway that helps merchants with accepting online payments only.
To modify or exchange your order, we suggest that you contact the merchant.If the merchant is not responsive, you can report the issue here.
The orders are processed at the merchant’s end.
Telr is a payment gateway that helps merchants accept online payments.
To know the status of your order delivery, we suggest that you contact the merchant.
If the merchant is not responsive, you can report the issuehere.
Telr is a payment gateway that helps merchants with accepting online payments only.
To get an update on the service fulfilment, we suggest that you contact the merchant.
If the merchant is not responsive, you can report the issue here.