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Below are the various events that can be sent to your webhook endpoint. These webhooks will be triggered if the merchant has integrated our newer Subscription API. Note: If the merchant added the webhook under the 2023-08-01 version, they will receive the same version of the webhook for older subscriptions as well.
  • SUBSCRIPTION_STATUS_CHANGE
  • SUBSCRIPTION_AUTH_STATUS
  • SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED
  • SUBSCRIPTION_PAYMENT_SUCCESS
  • SUBSCRIPTION_PAYMENT_FAILED
  • SUBSCRIPTION_PAYMENT_CANCELLED
  • SUBSCRIPTION_REFUND_STATUS

​
SUBSCRIPTION_STATUS_CHANGE

Whenever a subscription is created it goes to initialised state and customer is expected to authorise it. The list of statuses where this webhook will get triggered are:
  • ACTIVE
  • ON HOLD
  • COMPLETED
  • CUSTOMER CANCELLED
  • CUSTOMER PAUSED
  • EXPIRED
  • LINK EXPIRED
{
    "data": {
        "subscription_details": {
            "cf_subscription_id": "123456",
            "subscription_id": "Demo_Subscription",
            "subscription_status": "ACTIVE",
            "subscription_expiry_time": "2024-01-14T23:00:08+05:30",
            "subscription_first_charge_time": "2024-01-10T23:00:08+05:30"
        },
        "customer_details": {
            "customer_name": "john",
            "customer_email": "john@dummy.com",
            "customer_phone": "9908730221"
        },
        "plan_details": {
            "plan_id": "plan12345",
            "plan_name": "Plan Name",
            "plan_type": "ON_DEMAND",
            "plan_max_cycles": 10,
            "plan_recurring_amount": 100.00,
            "plan_max_amount": 1000.00,
            "plan_currency": "INR",
            "plan_note": "Note",
            "plan_status": "ACTIVE"
        },
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2022-02-09T18:04:34+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2022-08-03T16:09:51",
            "authorization_status": "SUCCESS",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_plan_id": "plan12345",
            "gateway_auth_id": "6595231908096894505959"
        }
    },
    "event_time": "2023-01-03T11:16:10+05:30",
    "type": "SUBSCRIPTION_STATUS_CHANGE"
}

​
SUBSCRIPTION_AUTH_STATUS

The event is triggered when the checkout is completed by the customer for success and failed cases. 
{
    "data": {
        "payment_id": "12345",
        "cf_payment_id": "67890",
        "cf_txn_id": "789012",
        "cf_order_id": 98765,
        "subscription_id": "sub12345",
        "cf_subscription_id": "sub67890",
        "payment_type": "DEBIT_CARD",
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2024-07-20T16:09:50+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2024-07-20T16:09:51",
            "authorization_status": "ACTIVE",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_amount": 200.75,
        "payment_schedule_date": "2024-07-20",
        "payment_initiated_date": "2024-07-20",
        "payment_remarks": "auth payment",
        "retry_attempts": 0,
        "failureDetails": null,
        "payment_status": "SUCCESS",
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_payment_id": "payment12345"
        }
    },
    "event_time": "2024-07-20T11:16:10+05:30",
    "type": "SUBSCRIPTION_AUTH_STATUS"
}

​
SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED

This webhook is used to inform the merchant that we have sent a notification of payment to the customer. 
{
    "data": {
        "payment_id": "12345",
        "cf_payment_id": "67890",
        "cf_txn_id": "789012",
        "cf_order_id": 98765,
        "subscription_id": "sub12345",
        "cf_subscription_id": "sub67890",
        "payment_type": "DEBIT_CARD",
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2024-07-20T16:09:50+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2024-07-20T16:09:51",
            "authorization_status": "PENDING",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_amount": 200,
        "payment_schedule_date": "2024-07-20",
        "payment_initiated_date": "2024-07-20",
        "payment_remarks": "payment",
        "retry_attempts": 0,
        "failureDetails": null,
        "payment_status": "INITIALIZED",
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_payment_id": "payment12345"
        }
    },
    "event_time": "2024-07-20T11:16:10+05:30",
    "type": "SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED"
}

​
SUBSCRIPTION_PAYMENT_SUCCESS

This notification is sent whenever a successful payment is processed for an active subscription. 
{
    "data": {
        "payment_id": "12345",
        "cf_payment_id": "67890",
        "cf_txn_id": "789012",
        "cf_order_id": 98765,
        "subscription_id": "sub12345",
        "cf_subscription_id": "sub67890",
        "payment_type": "DEBIT_CARD",
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2024-07-20T16:09:50+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2024-07-20T16:09:51",
            "authorization_status": "ACTIVE",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_amount": 200,
        "payment_schedule_date": "2024-07-20",
        "payment_initiated_date": "2024-07-20",
        "payment_remarks": "payment",
        "retry_attempts": 0,
        "failureDetails": null,
        "payment_status": "SUCCESS",
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_payment_id": "payment12345"
        }
    },
    "event_time": "2024-07-20T11:16:10+05:30",
    "type": "SUBSCRIPTION_PAYMENT_SUCCESS"
}

​
SUBSCRIPTION_PAYMENT_FAILED

This notification is sent whenever payment processing fails for an active subscription. 
{
    "data": {
        "payment_id": "12345",
        "cf_payment_id": "67890",
        "cf_txn_id": "789012",
        "cf_order_id": 98765,
        "subscription_id": "sub12345",
        "cf_subscription_id": "sub67890",
        "payment_type": "DEBIT_CARD",
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2024-07-18T16:09:50+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2024-07-18T16:09:51",
            "authorization_status": "ACTIVE",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_amount": 200,
        "payment_schedule_date": "2024-07-20",
        "payment_initiated_date": "2024-07-20",
        "payment_remarks": "payment",
        "retry_attempts": 0,
        "failureDetails": {
            "failureReason": "Insufficient balance"
        },
        "payment_status": "FAILED",
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_payment_id": "payment12345"
        }
    },
    "event_time": "2024-07-20T11:16:10+05:30",
    "type": "SUBSCRIPTION_PAYMENT_FAILED"
}

​
SUBSCRIPTION_PAYMENT_CANCELLED

This notification is sent whenever payment processing is cancelled by user for an active subscription. 
{
    "data": {
        "payment_id": "12345",
        "cf_payment_id": "67890",
        "cf_txn_id": "789012",
        "cf_order_id": 98765,
        "subscription_id": "sub12345",
        "cf_subscription_id": "sub67890",
        "payment_type": "DEBIT_CARD",
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2024-07-18T16:09:50+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2024-07-18T16:09:51",
            "authorization_status": "ACTIVE",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_amount": 200,
        "payment_schedule_date": "2024-07-20",
        "payment_initiated_date": "2024-07-20",
        "payment_remarks": "payment",
        "retry_attempts": 0,
        "failureDetails": {
            "failureReason": "Subscription is not active"
        },
        "payment_status": "CANCELLED",
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_payment_id": "payment12345"
        }
    },
    "event_time": "2024-07-20T11:16:10+05:30",
    "type": "SUBSCRIPTION_PAYMENT_CANCELLED"
}

​
SUBSCRIPTION_REFUND_STATUS

This event is triggered whenever a refund status of a transaction will be success, failed, or cancelled. 
{
    "data": {
        "payment_id": "pay8643",
        "cf_payment_id": "863782648",
        "refund_id": "refund2",
        "cf_refund_id": "ref_212",
        "refund_amount": 100,
        "refund_note": "test",
        "refund_speed": "INSTANT",
        "refund_status": "SUCCESS",
        "failure_details": null,
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_payment_id": "pay8643",
            "gateway_refund_id": "refund2"
        }
    },
    "event_time": "2023-01-03T11:16:10+05:30",
    "type": "SUBSCRIPTION_REFUND_STATUS"
}