Telr Developer Documentation

Below are the various events that can be sent to your webhook endpoint. These webhooks will be triggered if the merchant has integrated our newer Subscription API. Note: If the merchant added the webhook under the 2023-08-01 version, they will receive the same version of the webhook for older subscriptions as well.

SUBSCRIPTION_STATUS_CHANGED
SUBSCRIPTION_AUTH_STATUS
SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED
SUBSCRIPTION_PAYMENT_SUCCESS
SUBSCRIPTION_PAYMENT_FAILED
SUBSCRIPTION_PAYMENT_CANCELLED
SUBSCRIPTION_REFUND_STATUS

`SUBSCRIPTION_STATUS_CHANGED`

Whenever a subscription is created it goes to initialised state and customer is expected to authorise it. The list of statuses where this webhook will get triggered are:

ACTIVE
ON HOLD
COMPLETED
CUSTOMER CANCELLED
CUSTOMER PAUSED
EXPIRED
LINK EXPIRED

SUBSCRIPTION_STATUS_CHANGED Event Payload

{
    "data": {
        "subscription_details": {
            "cf_subscription_id": "123456",
            "subscription_id": "Demo_Subscription",
            "subscription_status": "ACTIVE",
            "subscription_expiry_time": "2024-01-14T23:00:08+05:30",
            "subscription_first_charge_time": "2024-01-10T23:00:08+05:30"
        },
        "customer_details": {
            "customer_name": "john",
            "customer_email": "john@dummy.com",
            "customer_phone": "9908730221"
        },
        "plan_details": {
            "plan_id": "plan12345",
            "plan_name": "Plan Name",
            "plan_type": "ON_DEMAND",
            "plan_max_cycles": 10,
            "plan_recurring_amount": 100.00,
            "plan_max_amount": 1000.00,
            "plan_currency": "INR",
            "plan_note": "Note",
            "plan_status": "ACTIVE"
        },
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2022-02-09T18:04:34+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2022-08-03T16:09:51",
            "authorization_status": "SUCCESS",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_plan_id": "plan12345",
            "gateway_auth_id": "6595231908096894505959"
        }
    },
    "event_time": "2023-01-03T11:16:10+05:30",
    "type": "SUBSCRIPTION_STATUS_CHANGED"
}

SUBSCRIPTION_AUTH_STATUS

The event is triggered when the checkout is completed by the customer for success and failed cases.

SUBSCRIPTION_STATUS_CHANGED Event Payload

{
    "data": {
        "payment_id": "12345",
        "cf_payment_id": "67890",
        "cf_txn_id": "789012",
        "cf_order_id": 98765,
        "subscription_id": "sub12345",
        "cf_subscription_id": "sub67890",
        "payment_type": "DEBIT_CARD",
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2024-07-20T16:09:50+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2024-07-20T16:09:51",
            "authorization_status": "ACTIVE",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_amount": 200.75,
        "payment_schedule_date": "2024-07-20",
        "payment_initiated_date": "2024-07-20",
        "payment_remarks": "auth payment",
        "retry_attempts": 0,
        "failureDetails": null,
        "payment_status": "SUCCESS",
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_payment_id": "payment12345"
        }
    },
    "event_time": "2024-07-20T11:16:10+05:30",
    "type": "SUBSCRIPTION_AUTH_STATUS"
}

SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED

This webhook is used to inform the merchant that we have sent a notification of payment to the customer.

SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED event payload

{
    "data": {
        "payment_id": "12345",
        "cf_payment_id": "67890",
        "cf_txn_id": "789012",
        "cf_order_id": 98765,
        "subscription_id": "sub12345",
        "cf_subscription_id": "sub67890",
        "payment_type": "DEBIT_CARD",
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2024-07-20T16:09:50+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2024-07-20T16:09:51",
            "authorization_status": "PENDING",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_amount": 200,
        "payment_schedule_date": "2024-07-20",
        "payment_initiated_date": "2024-07-20",
        "payment_remarks": "payment",
        "retry_attempts": 0,
        "failureDetails": null,
        "payment_status": "INITIALIZED",
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_payment_id": "payment12345"
        }
    },
    "event_time": "2024-07-20T11:16:10+05:30",
    "type": "SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED"
}

SUBSCRIPTION_PAYMENT_SUCCESS

This notification is sent whenever a successful payment is processed for an active subscription.

SUBSCRIPTION_PAYMENT_SUCCESS event payload

{
    "data": {
        "payment_id": "12345",
        "cf_payment_id": "67890",
        "cf_txn_id": "789012",
        "cf_order_id": 98765,
        "subscription_id": "sub12345",
        "cf_subscription_id": "sub67890",
        "payment_type": "DEBIT_CARD",
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2024-07-20T16:09:50+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2024-07-20T16:09:51",
            "authorization_status": "ACTIVE",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_amount": 200,
        "payment_schedule_date": "2024-07-20",
        "payment_initiated_date": "2024-07-20",
        "payment_remarks": "payment",
        "retry_attempts": 0,
        "failureDetails": null,
        "payment_status": "SUCCESS",
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_payment_id": "payment12345"
        }
    },
    "event_time": "2024-07-20T11:16:10+05:30",
    "type": "SUBSCRIPTION_PAYMENT_SUCCESS"
}

SUBSCRIPTION_PAYMENT_FAILED

This notification is sent whenever payment processing fails for an active subscription.

SUBSCRIPTION_PAYMENT_FAILED event payload

{
    "data": {
        "payment_id": "12345",
        "cf_payment_id": "67890",
        "cf_txn_id": "789012",
        "cf_order_id": 98765,
        "subscription_id": "sub12345",
        "cf_subscription_id": "sub67890",
        "payment_type": "DEBIT_CARD",
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2024-07-18T16:09:50+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2024-07-18T16:09:51",
            "authorization_status": "ACTIVE",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_amount": 200,
        "payment_schedule_date": "2024-07-20",
        "payment_initiated_date": "2024-07-20",
        "payment_remarks": "payment",
        "retry_attempts": 0,
        "failureDetails": {
            "failureReason": "Insufficient balance"
        },
        "payment_status": "FAILED",
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_payment_id": "payment12345"
        }
    },
    "event_time": "2024-07-20T11:16:10+05:30",
    "type": "SUBSCRIPTION_PAYMENT_FAILED"
}

SUBSCRIPTION_PAYMENT_CANCELLED

This notification is sent whenever payment processing is cancelled by user for an active subscription.

SUBSCRIPTION_PAYMENT_CANCELLED event payload

{
    "data": {
        "payment_id": "12345",
        "cf_payment_id": "67890",
        "cf_txn_id": "789012",
        "cf_order_id": 98765,
        "subscription_id": "sub12345",
        "cf_subscription_id": "sub67890",
        "payment_type": "DEBIT_CARD",
        "authorization_details": {
            "authorization_amount": 100,
            "authorization_amount_refund": true,
            "approve_by_time": "2024-07-18T16:09:50+05:30",
            "authorization_reference": "6595231908096894505959",
            "authorization_time": "2024-07-18T16:09:51",
            "authorization_status": "ACTIVE",
            "payment_id": "123",
            "payment_method": "DEBIT_CARD",
            "instrument_id": "hsdg9"
        },
        "payment_amount": 200,
        "payment_schedule_date": "2024-07-20",
        "payment_initiated_date": "2024-07-20",
        "payment_remarks": "payment",
        "retry_attempts": 0,
        "failureDetails": {
            "failureReason": "Subscription is not active"
        },
        "payment_status": "CANCELLED",
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "Demo_Subscription",
            "gateway_payment_id": "payment12345"
        }
    },
    "event_time": "2024-07-20T11:16:10+05:30",
    "type": "SUBSCRIPTION_PAYMENT_CANCELLED"
}

SUBSCRIPTION_REFUND_STATUS

This event is triggered whenever a refund status of a transaction will be success, failed, or cancelled.

SUBSCRIPTION_REFUND_STATUS event payload

{
    "data": {
        "payment_id": "pay8643",
        "cf_payment_id": "863782648",
        "refund_id": "refund2",
        "cf_refund_id": "ref_212",
        "refund_amount": 100,
        "refund_note": "test",
        "refund_speed": "INSTANT",
        "refund_status": "SUCCESS",
        "failure_details": null,
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_payment_id": "pay8643",
            "gateway_refund_id": "refund2"
        }
    },
    "event_time": "2023-01-03T11:16:10+05:30",
    "type": "SUBSCRIPTION_REFUND_STATUS"
}

Payments API

v2025-01-01

Subscription Webhooks

`SUBSCRIPTION_STATUS_CHANGED`

SUBSCRIPTION_AUTH_STATUS

SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED

SUBSCRIPTION_PAYMENT_SUCCESS

SUBSCRIPTION_PAYMENT_FAILED

SUBSCRIPTION_PAYMENT_CANCELLED

SUBSCRIPTION_REFUND_STATUS

Payments API

v2025-01-01

​SUBSCRIPTION_STATUS_CHANGED

​SUBSCRIPTION_AUTH_STATUS

​SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED

​SUBSCRIPTION_PAYMENT_SUCCESS

​SUBSCRIPTION_PAYMENT_FAILED

​SUBSCRIPTION_PAYMENT_CANCELLED

​SUBSCRIPTION_REFUND_STATUS

`SUBSCRIPTION_STATUS_CHANGED`

SUBSCRIPTION_AUTH_STATUS

SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED

SUBSCRIPTION_PAYMENT_SUCCESS

SUBSCRIPTION_PAYMENT_FAILED

SUBSCRIPTION_PAYMENT_CANCELLED

SUBSCRIPTION_REFUND_STATUS