> ## Documentation Index
> Fetch the complete documentation index at: https://telr-docs.cashfree.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

<AccordionGroup>
  <Accordion title=" What are Subscriptions?">
    Telr Subscriptions enables you to set up and manage recurring payments for your customers.
  </Accordion>

  <Accordion title=" What are the various Payment methods supported by Telr Subscriptions? ">
    The following payment methods are supported by Telr Subscriptions:

    * Bank Account (e-Mandate + Physical Mandate)
    * UPI Autopay
    * Debit/Credit CardBank Account (e-Mandate)
  </Accordion>

  <Accordion title=" What are the frequencies supported for all payment modes for Subscriptions? ">
    | Payment Methods | Supported Frequencies                       |
    | :-------------- | :------------------------------------------ |
    | eNACH           | Daily, weekly, monthly, yearly, and ad-hoc. |
    | Card            | Weekly, monthly, yearly, and ad-hoc.        |
    | UPI AutoPay     | Weekly, monthly, and ad-hoc.                |
    | Physical NACH   | Daily, weekly, monthly, yearly, and ad-hoc. |
  </Accordion>

  <Accordion title=" What are the various subscription states? ">
    * INITIALIZED - When a subscription is created and authorization is pending.
    * BANK APPROVAL PENDING - When an authorization is successfully done.
    * ACTIVE - When a subscription is registered across all NPCI and destination bank.
    * ON HOLD - When a charge fails for a given subscription
    * PAUSED - When you explicitly pause a subscription.
    * COMPLETED - When a subscription successfully completes its desired duration.
    * CUSTOMER CANCELLED - When a customer cancels the subscription at their end.
    * CUSTOMER PAUSED - When a customer pauses the subscription at their end.
    * EXPIRED - In case of seamless subscription, if authorization is not attempted until expiry time
    * LINK EXPIRED - In case of non-seamless subscription, if authorization is not attempted until expiry time.
  </Accordion>

  <Accordion title=" Can I retry a failed transaction and collect payments for that cycle? ">
    Yes. You have the option to retry the last failed charge after consulting with your customer via Dashboard or API. Please [refer](/api-reference/payments/previous/subscriptionsv1/subscription/retry-subscription-charge#retry-subscription-charge) here for more information.
  </Accordion>

  <Accordion title=" Can I extend the expiry date of a subscription? ">
    No. You cannot extend the expiry date of a subscription. You can cancel the subscription and create a new subscription.
  </Accordion>

  <Accordion title=" Can I test a subscription model before going live? ">
    Yes. You can test any subscription model in the test environment before going live.
  </Accordion>

  <Accordion title=" How do I know if I have received payments? ">
    You can use webhooks to get notified of all transactions. Follow [these](/api-reference/payments/latest/subscription/webhooks) steps to configure webhooks.
  </Accordion>

  <Accordion title=" Can I modify an existing subscription? ">
    Yes, you can modify an existing subscription. You can update the recurring amount of an active subscription using [Update Recurring Amount API](api-reference/payments/previous/subscriptionsv1/subscription/update-recurring-amount).
  </Accordion>

  <Accordion title=" What is the difference between auth modes - “Net Banking” and “Debit card” under e-Mandate payment mode? ">
    The end customer is authenticated by the corresponding bank and the customer enters the net banking credentials or enters the Debit Card credentials. The Debit Card credentials are only used to authenticate the user. Due to the same reason, the mandate will continue even if the Debit Card expires.
  </Accordion>

  <Accordion title=" What is the maximum amount limit for each payment method? ">
    | Payment Methods Supported | Banks/Card Networks/UPI Handles                                                                                                                          | Maximum Subscription Amount Allowed           |
    | :------------------------ | :------------------------------------------------------------------------------------------------------------------------------------------------------- | :-------------------------------------------- |
    | eNACH                     | Check the list of NPCI-supported banks [here](https://www.npci.org.in/PDF/nach/live-members-e-mandates/Live-Banks-in-API-E-Mandate.pdf)                  | ₹ 1,00,00,000                                 |
    | UPI AutoPay               | Check the list of banks and PSPs [here](https://www.npci.org.in/what-we-do/autopay/list-of-banks-and-apps-live-on-autopay)                               | ₹ 15,000 (without AFA)/ ₹ 1,00,000 (with AFA) |
    | Card                      | Visa, Mastercard                                                                                                                                         | ₹ 15,000 (without AFA)/ > ₹ 15,000 (with AFA) |
    | Physical Mandates         | Check the list of banks [here](https://gocashassets.s3.ap-south-1.amazonaws.com/subscriptions/List+of+Bank+Supported+for+Physical+NACH+-+Sheet1.pdf.zip) | ₹ 1,00,00,000                                 |
  </Accordion>

  <Accordion title=" Which apps are supported for UPI Subscriptions? ">
    Find the list of supported UPI applications and banks [here](https://www.npci.org.in/what-we-do/autopay/list-of-banks-and-apps-live-on-autopay).
  </Accordion>

  <Accordion title=" What is the cut-off time to raise a transaction? ">
    | Charge Raised On | Charge Scheduled For                 | NACH            | UPI Autopay       | SI on Cards   |
    | ---------------- | ------------------------------------ | --------------- | ----------------- | ------------- |
    | T: 00:00 - 06:59 | null                                 | Raised on T     | Not Allowed       | Not Allowed   |
    | T: 07:00 - 11:59 | null                                 | Raised on T+1   | Not Allowed       | Not Allowed   |
    | T: 00:00 - 06:59 | T                                    | **Raised on T** | Not Allowed       | Not Allowed   |
    | T: 07:00 - 11:59 | T                                    | **Not Allowed** | Not Allowed       | Not Allowed   |
    | T: 00:00 - 17:59 | T+1                                  | Raised on T+1   | **Raised on T+1** | Not Allowed   |
    | T: 18:00 - 23:59 | T+1                                  | Raised on T+1   | **Not Allowed**   | Not Allowed   |
    | T: 00:00 - 23:59 | T+n (n between & including 2 and 14) | Raised on T+n   | Raised on T+n     | Raised on T+n |
    | T: 00:00 - 23:59 | T+15                                 | Not Allowed     | Not Allowed       | Not Allowed   |
  </Accordion>

  <Accordion title="What are the various eNACH failure reasons? ">
    eNACH mandate creation and transactions are usually observed to fail due to several operational or customer-driven errors. <br /> You can view some of the common ones [here](https://cashfreelogo.cashfree.com/website/docs/nach-errors.pdf)
  </Accordion>

  <Accordion title=" What all type of bank accounts are supported for eNACH mandates? ">
    eNach mandate creation is limited to only savings accounts and individual (proprietor) current accounts. It is not supported for other types of current account i.e., pvt limited, or trust accounts and other current account types where there are multiple owners of the account. For individual (proprietor) current accounts as well, most of the destination banks (end customers bank) do not support mandate creations. In these cases, it is advised to check with the destination bank (incase of any policy change), or use [Physical Nach](/api-reference/payments/previous/subscriptionsv1/physical-mandates) (where customers' signature is present).
  </Accordion>

  <Accordion title=" What are the intent apps supported by Subscriptions? ">
    The table below lists the intent applications supported by Subscriptions.

    | Apps                             | Android Intent | iOS Intent |
    | :------------------------------- | :------------- | :--------- |
    | Paytm                            | ✔️             | ✔️         |
    | GPay (@okhdfc, @okicici, @oksbi) | ✔️             | ✔️         |
    | PhonePe                          | ✔️             | ✔️         |
    | AmazonPay                        | ✔️             | ✔️         |
  </Accordion>

  <Accordion title=" Can my customer pause/cancel a mandate from their end? ">
    Yes, your customers can pause and cancel the mandate from their UPI application (Mandates section > Active mandates > Pause/ Cancel mandate > Submit).
  </Accordion>

  <Accordion title=" Can I resume the mandate if my customer has paused it? ">
    No. Only your customer has the option to resume the mandate which was previously paused.
  </Accordion>

  <Accordion title=" What is the longest expiry time (in years) that can be set for an enach? ">
    The expiry time for e-NACH can be set for a maximum of 30 years.
  </Accordion>
</AccordionGroup>