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While adding vendors, if you have specified incorrectly vendor details or missed adding some information, you can modify it using the Edit Vendor feature on the product dashboard or use the Update Vendor Details API.

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Vendor Status

Once you have added a vendor, it will go through various stages. They are mentioned in the table below.
Vendor StatusDescription
In Bank ValidationThis status indicates that the bank account validation process have been initiated.
Bank Validation FailedThis status indicates that the bank validation has failed. Update bank account details to correct one.
In Bene CreationThis status indicates that the beneficiary creation is in process. During this process, we will add beneficiary accounts through our banking partner to process future transfers.
Bene Creation FailedThis status indicates that the beneficiary creation at the partner bank has failed. Update bank account details to retry new beneficiary creation.
Action RequiredThis status indicates that either one or multiple KYC documents has failed verification. Merchant should provide - correct/updated/relevant KYC documents to progress further with vendor onboarding.
ActiveThis status indicates that the vendor account is active.
On HoldThe On-hold status is updated by the Telr team. The onboarding team has put the account On-hold because either the document is not available or the documents shared are insufficient.
BlockedThis status indicates that your vendor account is blocked. You can later unblock if you intend to resume the vendor settlements.
DeletedThis account indicates that your vendor account is deleted.
To edit the details of the vendor you have already added,
  1. Go to Payment Gateway Dashboard > Easy Split - Vendor.
  2. Click the ellipsis icon on the vendor you want to make changes to and select Edit Vendor.
You can update the following details: Vendor details:
  • Vendor phone number
  • Vendor email ID
  • Schedule Option
  • Dashboard access
Vendor bank account details:
  • Account holder name
  • Account number
  • IFSC code
  • UPI VPA
  • Verify account details option
KYC details:
  • Vendor type
  • Business type
  • Documents (Based on the vendor type and business type of your vendors)
Once done updating the changes, click on Update Vendor Details option to save your changes.

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Delete Vendor

You can delete the added vendors from the dashboard. Click the ellipsis icon on the vendor you want to delete, and select Delete Vendor. Click Delete in the pop-up window.