> ## Documentation Index
> Fetch the complete documentation index at: https://telr-docs.cashfree.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Risky Transactions
> In this article, you will learn about the flagged and blocked transactions.
## View flagged transactions
You can view the suspicious transactions detected by Shield Pro and transactions that fall under the activated smart rules and recommended rules here. [For the transactions under the recommended rule(s), you chose to flag appear here](/payments/risk-shield/smart-rules#update-smart-rule-action). Follow the instructions below to view the flagged transactions:
1. Log in to the *[Payment Gateway](https://telr.cashfree.com/merchants/login)* dashboard using your credentials.
2. Navigate to **Riskshield** > **Risky Transactions** > **Flagged Transactions**.
1. **Last 30 Days** - Use the dropdown menu to select the time period of the flagged transactions that you wish to view. You can select **Custom Data Range** to select a custom date range.
2. **Search & Filter** - Use the available filter options to retrieve the data and click **Apply**.
3. **Export** - Select this option to export the data.
6. You can view the following data in the form of cards:
* **Transaction Time** - It displays the number of transactions scanned.
* **Transaction Id** - It displays the number of transactions.
* **Amount** - It displays the amount protected because of blocking the transactions.
* **Flagged Reason** - It displays the reason for flagging the transaction for review.
* **Refund / Acknowledge Txn**
* **Refund** - Select this option to refund the flagged transaction.
* **Acknowledge** - Select this option to acknowledge the flagged transaction.
You can click a flagged transaction to view it in detail.
***
### Refund flagged transaction
You can choose to refund the flagged transactions by following the instructions below:
1. From the *Flagged Transactions* screen, you can click **Refund** to proceed with the process or select the flagged transaction to view it in detail.
2. Click **Refund**.
3. In the *Initiate Refund* popup, enter the refund amount in the respective field and proceed.
You have successfully initiated a refund for the flagged transactions.
***
### Acknowledge flagged transaction
You can choose to acknowledge the flagged transactions by following the instructions below:
1. From the *Flagged Transactions* screen, you can click **Acknowledge** to proceed with the process or select the flagged transaction to view it in detail.
2. Click **Acknowledge**.
3. In the *Confirm Acknowledgment* popup, click **Acknowledge**.
You have successfully acknowledged a flagged transaction.
***
## View blocked transactions
You can view the transactions that we prevent or restrict from being processed. [For the transactions under the recommended rule(s), you chose to block appear here](/payments/risk-shield/smart-rules#update-smart-rule-action). Follow the instructions below to view the blocked transactions:
1. Navigate to **Riskshield** > **Risky Transactions** > **Blocked Transactions**.
2. **Last 7 Days** - Use the dropdown menu to select the time period of the blocked transactions that you wish to view. You can select **Custom Data Range** to select a custom date range.
3. You can view the following data in the form of cards:
* **Transactions Scanned** - It displays the number of transactions scanned.
* **Risky Transactions Blocked** - It displays the number of transactions.
* **Amount Protected** - It displays the amount protected because of blocking the transactions.
4. You can view the following information of a blocked transactions:
* **Date & Time** - It displays the date and time of the transactions.
* **Order ID** - It displays the unique identifier of the order.
* **Order Amount** - It displays the amount of the order.
* **Transaction ID** - It displays the unique identifier of the transaction.
* **Payment Mode** - It displays the mode of payment used for the transaction.
* **Status** - It displays the status of the transaction.
* **Block Reason** - It displays the reason for blocking the transactions.
