> ## Documentation Index
> Fetch the complete documentation index at: https://telr-docs.cashfree.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Whitelist your website or app

Before using the checkout page for payment collection, you must whitelist your domain or app package for security purposes. This applies to:

* **Websites:** Domain whitelisting
* **Mobile apps:** Package name whitelisting

## Submitting a whitelist request

1. Go to **Payment Gateway Dashboard > Developers > Whitelisting**.
2. Click **Add New**.
3. Select the whitelisting type:
   * **Domain name** (for websites).
   * **App package** (for mobile apps).
4. Enter the required value and click **Proceed**.
5. Ensure the following details are present on your website for whitelisting:
   * Policy pages:
     * Contact Us
     * Terms and Conditions
     * Refunds and Cancellations
   * Other details:
     * Products or services should be listed.
     * Product or service pricing should be in INR.
6. Click **Confirm & Proceed**. Your website or app will be reviewed and approved.

## Format guidelines

### Domain names

✅ **Correct:** `cashfree.com`\
❌ **Incorrect:** `www.cashfree.com`\
❌ **Incorrect:** `https://www.cashfree.com`\
❌ **Incorrect:** `https://www.cashfree.com/`\
❌ **Incorrect:** `https://www.cashfree.com:8000/`

### Package names

✅ **Correct:** `com.cashfree.merchant`

## Tracking your request

You can track the status of your whitelisting request from the whitelisting homepage. The dashboard displays:

* Submission date and time.
* Domain or package name.
* Current status.

Use the dropdown menu to filter between domain and package name requests.

## Processing time

* **Standard processing time:** Within 24 hours.
* **For urgent queries:** Fill out the [support form](https://telr.cashfree.com/merchants/landing?env=prod\&raise_issue=1).

<img height="200" src="https://mintcdn.com/telr/tVMCLsYCWpyYtayB/static/payments/pg/going-live/whitelist-add-record.png?fit=max&auto=format&n=tVMCLsYCWpyYtayB&q=85&s=3710d21ce7b58ee31fa798781491cba3" data-path="static/payments/pg/going-live/whitelist-add-record.png" />