> ## Documentation Index
> Fetch the complete documentation index at: https://telr-docs.cashfree.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Details

This guide provides step-by-step instructions on how to view refund and auto refund-related information using the [merchant dashboard](https://telr.cashfree.com/merchants).

## Viewing refund details

1. Log in to the [merchant dashboard](https://telr.cashfree.com/merchants) using your credentials.

2. Select **Payment Gateway** from the home page.

3. Under the Transaction Data section, select **Refunds**.

4. Select the applicable refunds tab. You can view the following refund tabs:
   * Initiated Refunds: View all initiated refunds
   * Batch Refunds: Access details of refunds processed in batches
   * Auto Refunds: Access details of auto refunds processed by Telr

5. Apply the following filters as needed to refine search results:
   * Timeframe: Filter refunds within a specific period.
   * Transaction ID: Find refund data for a particular transaction.
   * Refund ID: Retrieve details for a specific refund.
   * Order ID: Search for refunds associated with a specific order.
   * Customer Phone Number: Look up refunds by customer phone number.
   * Email: Fetch refund details linked to a specific email ID.
   * Refund Status: Filter refunds based on their status (Pending, Processed, Failed, etc.).
   * Refund ARN: Search using the Acquirer Reference Number.

6. Click on the Refund ID to open the detailed refund information section to view the following details:

   * Refund ETA (For pending refunds)
   * Order ID
   * Customer Details
   * Refund Status
   * Refund ID
   * Refund ARN (Acquirer Reference Number)
   * Refund Speed (Instant / Standard)
   * Refund Processed Date

   <img height="200" noZoom src="https://mintcdn.com/telr/UUOwGI9ZYKlKZXwE/static/payments/manage/refund-details.png?fit=max&auto=format&n=UUOwGI9ZYKlKZXwE&q=85&s=58c70fbe8cbfc4e4676225e0eaafccb6" data-path="static/payments/manage/refund-details.png" />

## Additional features

Use the following options to refine results on the transaction details page:

* **Date Range**: Filter results by a specific date range.
* **Search**: Search the transactions using the following:
  * Order ID
  * Transaction ID
  * Refund ID
  * CF Refund ID
  * Refund ARN
  * Email ID
* **Filters**: Narrow down transactions using the following status:
  * Refunded
  * Pending
  * Onhold
  * Cancelled

<Note>
  **Note**

  * Verify your filters and timeframe selection if you cannot find refund data.
  * Contact the [support team](https://telr.cashfree.com/merchants/landing?env=prod\&raise_issue=1) for assistance if you encounter any discrepancies.
</Note>