Telr allows you to process refunds instantly to your customers. Instant refunds cut down the waiting time for your customers by processing refunds instantly rather than having them wait for 5-7 days. Instant refunds provide a hassle-free customer experience.

Telr charges a small instant refund fee to process instant refunds. Instant refunds are currently available on select credit and debit cards.

​
Initiate instant refund from dashboard

  1. Go to Payment Gateway Dashboard > Transactions > Payments.
  2. Search for the transaction you want to initiate an instant refund, and click Refund.
  3. Enter the Refund Amount, and add a remark if required. You can do a partial or full refund. Click the info icon to view more details on the refund charges.
  4. Click Initiate Refund to initiate the refund to your customer instantly. Note that the refund amount cannot exceed the maximum amount allowed.

Once you have initiated the refund, you will get a success message on your screen.

You can also initiate an instant refund via API. Click here to read more on how to initiate an instant refund via API.