> ## Documentation Index
> Fetch the complete documentation index at: https://telr-docs.cashfree.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Cash on Delivery

> Manage COD effectively with Telr's One Click Checkout

Cash on Delivery (COD) is the most widely used payment method in Indian e-commerce, accounting for **over 70% of orders** for several businesses. By allowing customers to pay only upon delivery, COD builds trust, especially among consumers new to your brand or to online shopping.

## How COD Works with Telr

With Telr, Cash on Delivery (COD) is simple to set up and manage. Here's how it works:

1. **Order Completion** - The customer selects COD at checkout, and Telr records the transaction with a status of `SUCCESS` for the payment mode Cash on Delivery.

2. **Status Update** - The order status is marked as `PENDING` on Shopify. For custom integrations, you can check the order status using webhooks and update accordingly.

<Note>
  Telr **does not provide** services for physically collecting cash payments
  from customers.
</Note>

## Managing COD with Telr

Telr enhances COD with flexible management options to suit your business needs:

1. **Add or Remove Fees** -
   Adjust COD fees directly through the Telr Dashboard, allowing you to add a convenience fee or waive it based on your strategy.

2. **Set Restrictions** -
   Customize COD availability by blacklisting specific pincodes, customers (based on phone numbers), or products. This ensures COD is only offered where it aligns with your business goals.

3. **RTO Intelligence** -
   Telr’s RTO intelligence analyzes historical shipping data and hides COD for high-risk customers automatically.

4. **Unified Payment Tracking** -
   Track both COD and online payments from one dashboard, using Telr’s analytics tools to gain deeper insights.

## Setting Up Cash on Delivery

### Step 1: Displaying COD on Checkout

1. Go to the One Click Checkout page to activate it for your account.
2. Navigate to the COD & RTO section, and set the amount range where COD should be available. You can also set a convenience fee for COD here.

### Step 2: Set Restrictions on COD

1. Go to COD & RTO > Blacklisting.
2. Choose to blacklist *pincodes, customers (phone numbers) or products*.
3. You can add individual entries or upload a bulk list of pincodes, customer phone numbers, or products.
   * For products, ensure the product identifier matches that in your Shopify store.
   * For custom integrations, pass the same identifier as `item_id` while creating an order with Telr.

### Step 3: Enabling RTO Intelligence

1. Go to COD & RTO > Enablement & Configuration > Enable RTO intelligence.
2. Enter your shipping company and credentials so that Telr can fetch shipping details and improve your overall RTO intelligence.

<Note>
  This feature is available as part of One Click Checkout.Activate One Click
  Checkout here
</Note>

## Integrating COD with One Click Checkout

1. **Shopify Integration**: Follow the steps to set up One Click Checkout on Shopify.
2. **Custom Integration**: For custom integration follow the steps here.

<Warning>
  Ensure to check order status and details for Cash on Delivery using
  [webhooks](/api-reference/payments/latest/payments/webhooks) or [status APIs](/api-reference/payments/latest/orders/get) to
  keep the order status updated.
</Warning>