> ## Documentation Index
> Fetch the complete documentation index at: https://telr-docs.cashfree.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a Fraud FAQs

<AccordionGroup>
  <Accordion title="I see Telr on my statement, I donot remember making any payment to Telr directly. I want to know what is this debit for?" onClick={() => posthog.capture('Accordion Clicked', { title: "I see Telr on my statement, I donot remember making any payment to Telr directly. I want to know what is this debit for?" })}>
    Telr is a payment gateway that helps merchants accept online payments. If you are seeing Telr name mentioned on a statement, it would be related to a payment made to a merchant using Telr.

    In case of a successful payment you would have got a payment confirmation email that would show the transaction details as well as merchant details. You can use the merchant details and contact the merchant for any transaction related clarification.

    If the merchant is unable to resolve your issue you can report [here](https://www.cashfree.com/en/report-issue/). For fastest resolution we recommend that you provide the payment date, Order ID and UTR

    [What is UTR and where will I find it?](https://www.cashfree.com/docs/help/end-customer/payment-related#what-is-utr-and-where-can-i-find-it)

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Freport-fraud%23i-see-cashfree-on-my-statement-i-donot-remember-making-any-payment-to-cashfree-directly-i-want-to-know-what-is-this-debit-for" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="I am trying to reach the merchant but the merchant is not responding. Can you help?" onClick={() => posthog.capture('Accordion Clicked', { title: "I am trying to reach the merchant but the merchant is not responding. Can you help?" })}>
    Orders are processed at the merchants end, if the merchant is unresponsive you can report [here](https://www.cashfree.com/en/report-issue/). For fastest resolution, please do mention the payment date and order ID along with your concern on the message box.

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Freport-fraud%23i-am-trying-to-reach-the-merchant-but-the-merchant-is-not-responding-can-you-help" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="I did not receive my order even after 10 days. I want to report a fraud case." onClick={() => posthog.capture('Accordion Clicked', { title: "I did not receive my order even after 10 days. I want to report a fraud case." })}>
    The orders are processed at the merchant's end. Telr is a payment gateway that helps merchants with accepting online payments. To get a status of your order delivery, we suggest that you contact the merchant.

    In case the issue still remains unresolved, you can report [here](https://www.cashfree.com/en/report-issue/).

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Freport-fraud%23i-did-not-receive-my-order-even-after-10-days-i-want-to-report-a-fraud-case" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="How do I report a suspicious transaction?" onClick={() => posthog.capture('Accordion Clicked', { title: "How do I report a suspicious transaction?" })}>
    If you see any suspicious or unauthorized transaction, you can report your issue [here](https://www.cashfree.com/en/report-issue/). Do mention your UTR and payment date on the form for fastest resolution.  We would also suggest that you make sure that the suspicious activity or unauthorized transaction  has not been made by a family member using your card without your knowledge, or is related to a prior authorized auto-debit as in case of periodic subscription plans.

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Freport-fraud%23how-do-i-report-a-suspicious-transaction" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>
</AccordionGroup>